Terms and Conditions

1. Description of Services

We scan physical photographs and turn them into digital image files. After scanning, we return your original photographs to you.

Every plan includes:

• A prepaid mailing kit shipped to you, with a prepaid return label
• Scanning at 600 DPI
• Basic enhancements (see Section 5)
• Return shipping of your original photographs
• Your digital files on a USB flash drive

The 1,000-photo and 2,000-photo plans also include a temporary cloud download link (see Section 6).

2. Orders, Pricing, and Payment

• Plans and prices are shown on our website. Prices may change at any time before you complete your order.
• You pay in full when you place your order. Payments are processed securely by Stripe. We do not store your full card number.
• Each plan covers scanning up to the number of photos stated for that plan: 500, 1,000, or 2,000.
• We may refuse or cancel any order, for example because of suspected fraud, incomplete information, or media we cannot process. If we cancel your order, we will refund you for any service we have not performed.

3. Your Mailing Kit and Shipping

• After you order, we mail you a kit that contains a prepaid return label.
• You are responsible for packing your photographs securely in the kit, following the enclosed instructions, and giving it to the carrier.
• All shipments to and from us use standard carriers, such as USPS or UPS, booked through third-party shipping services.
• Once a package has been accepted and scanned by the carrier, the carrier’s own terms and claim procedures govern any loss, delay, or damage in transit. This applies to your kit, to your photos coming to us, and to your photos and flash drive returning to you.
• We will reasonably help you file a claim with the carrier. We are not liable for loss, delay, or damage that happens while a package is in the carrier’s care.
• Please keep your own copies of any photos you cannot replace, if possible.

4. What You Can Send

• Send only photographic prints. Do not send slides, negatives, film, albums, or framed items unless we have agreed to it in writing.
• Remove photos from albums, and do not send photos with sticky residue, adhesive, or active mold.
• We may return items we cannot scan safely without scanning them.
• Photo count: If your box holds more photos than your plan covers, we will contact you before we scan. You can choose to upgrade to a larger plan, if one is available, or pay $0.25 for each additional photo.
• Kit return deadline: Your kit must be handed to the carrier within 30 days after we ship it to you, as shown by the carrier’s tracking information. If it is not, your order is automatically cancelled and no refund will be issued.
• You confirm that you own the photographs or have the right to submit them, and that they contain no illegal content.

5. Scanning, Enhancements, and Handling

• We scan your photographs at 600 DPI in-house, using professional-grade photo scanning equipment. We do not send your photographs overseas or to outside contractors.
• Every image receives basic automated enhancements: cropping, auto-rotation, and color correction. These are not manual retouching or restoration. Results depend on the condition of the original photo.
• If you group photos into labeled envelopes, we will create matching folders on your flash drive.
• We handle your photographs with care. Older photos can be fragile, and we are not responsible for existing damage, fading, brittleness, or deterioration.
• Processing times are estimates. If there is a significant delay, we will keep you informed.

6. Delivery of Your Files and Return of Originals

• Originals and flash drive: We ship your original photographs back to you together with a USB flash drive containing your digital files.
• Cloud download link: This is included only with the 1,000-photo plan, available for 7 days, and the 2,000-photo plan, available for 15 days. The period starts when we email you the link.
• 500-photo plan: Files are delivered on flash drive only. No cloud download link is included.
• Deletion: After the download period ends, or after we ship your flash drive for the 500-photo plan, we permanently delete your digital files from our systems within 30 days. After that, we cannot provide your files again. Please back up your flash drive.

7. Ownership

• You keep all rights to your photographs and the digital files we create from them. We claim no ownership.
• We will not use your photographs for marketing, advertising, public display, or AI training without your written consent.
• The Scan My Memories name, logo, and website content belong to us.

8. Cancellations, Refunds, and Quality Issues

• Before we ship your kit: You may cancel for a full refund.
• After we ship your kit: Orders are non-refundable, including orders cancelled under the 30-day kit return deadline in Section 4. This does not apply where we cancel your order under Section 2, in which case we will refund you for any service we have not performed.
• Scanning defects: If your files have significant defects caused by our scanning, email us within 14 days of receiving your flash drive or download link, whichever comes first. At our option, we will either re-scan the affected photos (you mail them back using a prepaid label we provide) or give you a partial or full refund.
• We are not responsible for results caused by the quality, age, or condition of the original photographs.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any order is limited to the amount you paid for that order.
• We are not liable for indirect, incidental, special, consequential, or punitive damages. This includes loss of data, sentimental value, or emotional distress.
• As stated in Section 3, loss or damage while a package is in a carrier’s care is governed by that carrier’s policies.
• Some jurisdictions do not allow certain limitations. In those jurisdictions, these limits apply to the fullest extent the law permits.

10. Disclaimer of Warranties

Except as expressly stated in these Terms, our services are provided “as is.” We disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.

11. Prohibited Uses

You agree not to:

• Submit illegal or infringing content.
• Use our services for fraudulent purposes.
• Interfere with our website.
• Misrepresent your identity.

12. Privacy

Our Privacy Policy explains how we handle your information and photographs. It is available at https://www.scanmymemories.shop/privacy.

13. Changes to These Terms

We may update these Terms from time to time. The terms in effect when you place your order apply to that order.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. We will first try to resolve any dispute through good-faith discussion. If that does not resolve it, the dispute will be decided in the state or federal courts located in Henry County, Georgia, and you consent to jurisdiction there.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions stay in effect.

16. Contact Us

MAKS Technology Solutions LLC, doing business as Scan My Memories

• Email: customercare@scanmymemories.shop
• Website: https://www.scanmymemories.shop